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Refund Policy

Return to : 3F,19-1, Hakdong-ro 20-gil, Gangnam-gu Seoul KR 06112

To keep our customers satisfied, we strive to make the return process as easy and straightforward as possible. Please read our return policy carefully to ensure you are aware of our terms and conditions.


- All returns must be issued within 30 days of the original purchase date.

- The items can only be returned unwashed and unused in the same condition as it was originally received, tags and hygiene stickers still attached. The item has to be returned in its original dust bag.

- We reserve the right to refuse returns that do not meet the requirements mentioned above.

<Exchanges / Refund>

- All our products are well inspected on quality before they leave our warehouse, however if the item you received is defective or damaged, please contact us immediately at to arrange an exchange or refund.
- We do not offer exchanges at this time. If you would like to exchange an item we recommend applying for a refund, and placing a new order.

To apply for a refund please contact

Once we have received the returned items, we will inspect the returned order to make sure it meets our return requirements. When your return is approved, please allow 14 business days for the refund to be processed.

We will issue a refund in the original form of payment used for the purchase. If you have any questions regarding refunds and returns, please do not hesitate to contact our customer service at
* Please note that for international orders the return shipping costs and any other additional taxes and duties are the responsibility of the buyer.

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This sample form is provided to you as a reference. Prior to posting, please make the necessary adjustments in order to ensure that all information is in accordance with the terms of your shopping mall.

1.  Purposes of Collection and Use of Personal Information

A.  Contract fulfillment obligated by provision of services and settlement of payment for the services provided

Supply of content, purchase and payment, delivery of goods or billing statements and others, user authentication for financial transactions and financial services

B.  Member management

User authentication to access members-only service, identity verification, prevention of unauthorized or illegal use, membership subscription check, validation of user age, confirmation of consent/agreement from legal representative for users under the age of 14, handling of complaints and civil affairs, delivery of notices

2.  Types of Personal Information Collected : Name, date of birth, gender, user ID, password, telephone number, mobile phone number, E-mail address, personal information of legal representative for users under the age of 14

3. Duration of Retention and Use of Personal Information

As a general rule, once the personal data has fulfilled the purposes for which they were collected, they will be discarded without delay. However, it shall be retained for a specified period of time due to the reasons mentioned below.

A.  Duration of Retention and Use of Personal Information

Retention pursuant to prevention of illegal transaction and internal shopping mall: OO years

B.  Retention pursuant to applicable laws

o Records on contracts or withdrawal of offers and the like:

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc.

- Retention Period : 5 years

o Records on payment settlement and supply of goods etc.

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 5 years

o Records on processing of customer disputes and complaints

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 3 years

o Log records

- Reasons of retention: Communication Privacy Act

- Retention Period : 3 months

※ If you do not accept these terms, you will not be able to create an account with us.

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You can join the membership without agreeing to the optional categories, and update your status anytime at Edit Profile page once you join the membership.


ADDRESS 3rd Floor 19-1, Hakdong-ro 20-gil, Gangnam-gu, Seoul, Republic of Korea
E-COMMERCE PERMIT 2018-SeoulSeongdong-058